Important information
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vanaways UK Limited relationship with you in relation to this website.
The term "Vanaways UK Limited" or "us" or "we" refers to the owner of the website whose registered office is Vanaways UK Limited, 68 Macrae Road, Eden Office Park, Ham Green, Bristol, BS20 0DD. Our company registration number is 940695. The term "you" refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
BVRLA rental and leasing members adhere to a mandatory Code of Conduct. This provides customers with the reassurance that the company they are dealing with is committed to delivering the highest industry standards of professionalism and best-practice.
We are a member of the BVRLA and abide by their Leasing Broker Code of Conduct. This Code of Conduct sets out the standards that the BVRLA expects its members to achieve in all aspects of the brokering of leased vehicles and applies to any leasing transaction taking place in the UK. They carry out regular audits on all members to ensure that their standards are being met. Failure to do so will result in action being taken and may result in expulsion from the association.
Dealing with a BVRLA member assures you, the customer that you should expect the highest level of professionalism and integrity.
The BVRLA promotes ethical trading, clear pricing, transparent terms and conditions and high-quality vehicles and customer service standards. This code sets out the standards this its members shall comply with regarding:
The BVRLA is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and members must participate in the BVRLA Conciliation Service, which provides a channel for members and their customers to help resolve any disputes that they may have.
You can download a copy of the BVRLA Leasing Broker Code of Conduct here.
The Financial Conduct Authority expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and, if the customer asks, the amount of that commission. The Financial Conduct Authority has made it clear that "commission" means any financial consideration.
If you would like Vanaways to disclose any potential commission please make your request to our head office address on our contact page or by email to info@vanaways.co.uk or by telephone: 0117 4287721
Vanaways offer products and services from a range of Leasing Companies, UK Vehicle Dealerships and Product Providers with whom we have commercial agreements in place. We are a Commission Based Organisation which means that we receive payments for business introductions. We will receive financial remuneration which may be variable or pre-set dependent on the product and the volume that we place with that organisation. The amounts that we receive may vary.
You will not receive advice or a recommendation from us. We have provided you with product information enabling you to make your choice about how to proceed.
Vanaways, 68 Macrae Road, Eden Office Park, Ham Green, Bristol, BS20 0DD is authorised and regulated by the Financial Conduct Authority.
Please visit our complaints procedure page.
To register a complaint contact us by:
Email: customercare@vanaways.co.uk Telephone: 0117 2054579Or write to us at: 68 Macrae Road, Eden Office Park, Ham Green, Bristol, BS20 0DD
To help us to investigate and resolve your concerns as quickly as possible please provide the following information:
Your full name and contact informationShould you feel in any way dissatisfied with the service you have received from us, we will endeavour to resolve the matter promptly, fairly, and efficiently.
If you are unhappy with the service you have received, please contact any member of staff and we will endeavour to resolve the matter straight away, you may do this by phone, email or alternatively, if you want to write to us, please send your complaint to Vanaways UK Limited, 68 Macrae Road, Eden Office Park, Bristol, BS20 0DD. Should you wish to email you can do so by emailing customercare@vanaways.co.uk or alternatively call on 01172052619.
If we can’t resolve your complaint within 3 working days of receipt, we will write to you and acknowledge your complaint within 5 working days of receiving it and confirm who will be dealing with the matter for you.
Once an investigation into your complaint has been completed, we will write to you with our findings and any proposed resolution. Our intended maximum response time for our Final Response is 8 weeks; this is in line with regulatory timescales. In the event that we have been unable to complete our investigation and fully respond to you within 8 weeks, we will provide you with an update at that time and inform you when we expect to be able to send you our Final Response.
Clearly, we would prefer to resolve any concern you raise with us directly. However, following the issue of our Final Response, or the expiry of the 8 weeks, providing your complaint falls within the jurisdiction of the Financial Ombudsman Service (FOS) you may be entitled to refer the matter to FOS should you feel it necessary to do so.
Please note that should you decide to refer this matter to the FOS, you will have six months from the date of our Final Response letter in which to do so. FOS can be contacted at: Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone number: 0300 1239123. Website financial-ombudsman.org.uk FOS provide a free consumer complaint referral process. Following our Conflict & Complaints process does not affect your right to seek independent legal advice.
There is a further alternative to the Financial Ombudsman Service which is the British Vehicle Rental & Leasing Association’s Conciliation Service as an Alternative Dispute Resolution Service. Details can be found at www.bvrla.co.uk or by emailing complaint@bvrla.co.uk.
We are committed to providing you with a productive and privacy-friendly website experience, part of this functionality is facilitated through the use of cookies.
Our website uses cookies.
By using our website you consent to our use of cookies in accordance with the terms of this policy. If you want to adjust or remove certain cookies, please see the information below.
A cookie is a file containing an identifier (a string of letters and numbers) that we store on your browser or the hard drive of your computer (or other device such as mobile phone) if you agree. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We use both session and persistent cookies on our website.
Cookies do not typically contain any information that personally identifies a user.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
We use cookies to make our website easier for you to use and for collecting information to help us understand how our site is used. You can remove any cookies already stored on your computer.
We use Google Analytics to analyse the use of our website and so that we can improve it for individuals that visit and use it.
Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.
Within your browser, you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use i.e. third party cookies, or those from specific websites. Each browser's website should contain instructions on how you can do this.
To disable cookies for this website visit the cookie management page for your browser. Links to the cookie management page for the most popular web browsers:
Please be aware that if you block all cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.
You may also choose to delete the cookies already stored on your computer.
Deleting cookies will have a negative impact on the usability of many websites.
For further information please refer to: https://www.aboutcookies.org/how-to-delete-cookies
For comprehensive information, including how to restrict, block and delete cookies, please visit: https://www.aboutcookies.org/
Vanaways UK Limited is a registered company in the UK, Company registration number 09467651, and is based at 68 Macrae Road, Eden Office Park, Ham Green, Bristol, BS20 0DD.
Vanaways UK Ltd, Trading as Van Sale UK is authorised and regulated by the Financial Conduct Authority (FRN 940695).
We take data protection seriously and are registered with the Information Commissioner’s Office on the Data Protection Register – Registration Number ZA171670.
We are a credit broker of vehicle finance. We are not a funder or lender.
We’re a vehicle finance broker who is authorised and regulated by the Financial Conduct Authority. We’re not a funder or a lender. We don’t provide independent financial advice but offer the service of providing information about the various finance products which are available to you to fund your vehicle from our carefully selected panel of funders. We’ll source the vehicle on your behalf which will be the subject of your finance agreement from our preferred selection of main dealers. We’ll also advise you of ancillary products which may be of interest to you from our other suppliers, including insurance to protect any potential shortfall in the event that your vehicle is declared a total loss, cover for minor repairs, alloy wheel refurbishment and loss of keys, and for business users, various fleet management tools.
If you require more information or would like to discuss further please contact us on 0117 235 600
Please read this agreement entirely and carefully before accessing this web site. By accessing the site, you agree to be bound by the terms and conditions below. If you do not wish to be bound by these terms and conditions, you may not access or use this site.
Accessibility
We try to make every effort to ensure that the information available on our web site is accessible to all. If you use special adaptive equipment to access the Web and encounter problems when using our site, please let us know. Write to us at the address contained within our Contact page and we will provide the information to you in an alternate format. It would be helpful if you can be as specific as possible when describing the information you seek. If you prefer to call, visit our contact page for the up to date telephone numbers.
Privacy
Whilst the owners of this web site do not collect any customer or user information we do use ‘Cookies’ in order to collect statistical information on visitors to our website. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. Using this technology does not mean that we automatically know any information about you. A cookie can’t read data off your hard disk or read cookie files created by other sites. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Please consult the help files of your browser to find out more about this option.
Accuracy
Every effort is made to provide information that is accurate. However, information contained in this web site are subject to change at any time by the site owner or the Publisher. Copyright in this web site rests with the site owner unless otherwise indicated.
No Warranties
This web site is provided on an “as is,” “as available” basis without warranties of any kind, express or implied, including, but not limited to, those of TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE or NON-INFRINGEMENT or any warranty arising from a course of dealing, usage, or trade practice. No oral advice or written information provided shall create a warranty; nor shall members or visitors to the site rely on any such information or advice.
Disclaimer of Liability
The user assumes all responsibility and risk for the use of this web site and the Internet generally. Under no circumstances, including negligence, shall anyone involved in creating or maintaining this web site be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL or CONSEQUENTIAL DAMAGES, or LOST PROFITS that result from the use or inability to use the web site and/or any other web sites which are linked to this site. Nor shall they be liable for any such damages including, but not limited to, reliance by a member or visitor on any information obtained via the web site; or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. Countries which do not allow some or all of the above limitations of liability, liability shall be limited to the greatest extent allowed by law.
Online Conduct
Visitors agree to use the web site only for lawful purposes and are prohibited from posting on the web site any unlawful, harmful, threatening, abusive, harassing, defamatory or obscene material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, county, national or international law.
Third Party Content. (if applicable)
We are DISTRIBUTORS (NOT PUBLISHERS) of the content supplied by visitors and other third parties. Accordingly, we have no more editorial control over this content than does a public library. Any opinions, advice, statements, services, offers or other information or content made available by members, visitors and other third parties are those of the respective author(s) and we are not responsible for any material posted by third parties. We cannot and do not endorse it in any way, nor do they vouch for its accuracy or usefulness. Furthermore, we expressly disclaims any liability associated with material posted by third parties.
Disclaimer of Endorsement
Reference to any products, services, hypertext link to the third parties or other information by trade name, trademark, supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by us. Nor is an endorsement of us implied by such links. They are for convenience only, as an index in a public library.
Information Subject to Change
Any information on this web site may include technical inaccuracies or typographical errors. Furthermore, the information may change from time to time without any notice.
THESE LEGAL NOTICES ARE SUBJECT TO CHANGE WITHOUT NOTICE
Vanaways UK Limited, 68 Macrae Road, Eden Office Park, Ham Green, Bristol, BS20 0DD
are committed to protecting and respecting any personal information you share with us.
This statement explains what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.
The contents of this statement may change from time to time so please check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.
The Information we collect
We collect information about you when you engage with us either through our call centre, our website, other digital platforms or our partners. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect includes some or all of the following:
How we use this information and the legal basis for processing
We will only process information that is necessary for the purpose for which it has been collected. The legal basis of processing will vary depending the type of service you have requested and we have listed some examples of our processing activities below;
Our "legitimate interests" as referred to in this document include our legitimate business purposes and commercial interests in operating our business in a customer-focused, efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements.
Automated Decisions and Profiling
We will never make automated decisions when processing your data nor will we use profiling techniques.
How do we share this information?
We do not sell your information to third parties, but we do work closely with third party suppliers who fulfil business activities for us. In these situations we will only share the information that is necessary for the third party to perform the processing activity it was provided for, such as;
Some of these third parties may also be considered a data controller in respect of holding your personal data. In these cases, we will provide you with the privacy statements of those parties.
How long do we keep your information for?
We will not hold your personal information for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship. In any event, the retention period will be the statutory retention period unless there is a further legal or regulatory requirement to do so.
How can you manage the information we hold about you?
Under the data protection act you have certain rights in relation to the data we hold about you. Under GDPR these rights are extended and listed below;
Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply.
If you have a complaint regarding any aspect of how we handle your personal information, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner's Office at the following address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
You can also contact the Information Commissioner's Office using their online form: https://ico.org.uk/global/contact-us/email/
Vanaways UK Limited abides by the 6 customer outcomes set out by the FCA in relation to Treating Customers Fairly.
Vanaways UK Limited consistently encourage core values of Engagement, Trust, Fairness and Respect through our dealings with customers. Our commitment to treating customers fairly is clearly outlined on our website and we invest in the training and development of our staff to ensure they are competent and focused on the importance of treating every customer fairly.
All our products and services have been tailored to the needs of our customers based on market demand, competitive pricing, and customer feedback. We never target specific customers and market our products and services on our website.
Documentation is provided to customers to clearly and unambiguously explain how our solutions, products, and services work. A full outline of all product types on offer is provided before each agreement to allow each customer to make a fully informed decision. Customers are updated regularly by our dedicated support team during and after their purchase, right up until the point of returning their vehicle to us.
We monitor correspondence and activities to ensure that each customers’ enquiry is treated consistently, and that any advice given is in the customers’ best interests. This includes reviewing deal files and providing comprehensive terms and conditions to all customers to ensure that their circumstances have been considered.
At Vanaways UK Limited we continually assess and improve the services we provide to ensure we can meet changing requirements. Customer feedback is considered to ensure that we continue to meet and exceed customer expectations while maintaining competitive pricing.
We empower our staff to ensure any concerns raised by a customer are immediately addressed. Detailed complaints information is outlined clearly on our website. All product risks and benefits are clearly outlined to customers pre-sale to avoid any post-sale contract issues.
Our customer service team is happy to explain anything in plain English.
